Backups & Data Security

Backup Strategy

We maintain a comprehensive backup strategy to ensure data protection and recovery in case of disasters.

Backup Frequency

• Daily incremental backups for all user data
• Weekly full backups
• Monthly long-term archival backups
• Real-time replication for critical services

Backup Storage

Backups are stored in multiple locations:

• On-site redundant storage
• Off-site backup copies in secure facilities
• Encrypted storage to protect data confidentiality

Recovery Procedures

We regularly test our backup and recovery procedures to ensure:

• Data can be recovered quickly in case of loss
• Integrity of backed-up data
• Minimum downtime in case of disaster
• Data remains private during recovery

Data Encryption

All data in transit and at rest is protected through:

• TLS/SSL encryption for data in transit
• AES-256 encryption for data at rest where applicable
• End-to-end encryption for messaging services
• Encrypted backup copies

Data Retention

We maintain backup data according to:

• Your service usage requirements
• Legal retention obligations
• Your request for data deletion (we delete backups after 90 days)

Disaster Recovery Plan

We maintain an updated disaster recovery plan that includes:

• Detailed recovery procedures for each service
• Regular testing and drills
• Clear communication plan for users
• Regular audits and updates